Return and Refund Policy
Thank you for shopping at LEXANBER. We appreciate your business and want to ensure you're fully satisfied with your purchase. At LEXANBER, we are dedicated to providing high-quality products. If, for any reason, you're not completely happy with your purchase, please review our return and refund policy below. Our return policy is designed to ensure satisfaction while maintaining fairness to all customers.
Eligibility for Return
You can return your purchased items free of cost within 14 days of receiving the order.
Return Conditions
To be eligible for a return, your item must:
- Be unused and in the same condition. Any signs of wear, tear, or damage may disqualify the item from being eligible for return
- Be in the original packaging
- Contain all original tags and labels intact and undamaged
- Contains all included accessories, parts, and components
- Certain products may have additional eligibility criteria for returns due to health, hygiene, or safety reasons (e.g., intimate apparel, swimwear, opened cosmetics, etc.). Please refer to the product description or contact customer service for more information.
Return Process
To initiate a return, please click here.
At LEXANEBR, we want to ensure that you are fully satisfied with the whole shopping experience with us, hence we are offering easy and hassle-free return service free of cost.
Refunds
Once we receive and inspect your returned item, we will send you an email to confirm its receipt and notify you about the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original payment method within 10 days.
Late or Missing Refunds
If you haven't received your refund yet, first check your bank account again, then contact your credit card company or payment provider. It may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund, please contact us at support@lexanber.co.uk
Contact Us
If you have any questions about our return and refund policy, please contact us at support@lexanber.co.uk or use the CONTACT US. We value your satisfaction and want to ensure that the return process is convenient and efficient for you. If you have any further questions or need assistance with your return, please contact our customer support team. We're here to help make your shopping experience exceptional from beginning to end.